Training Material Printouts 

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Handle Customer Support

 

Course Description Intermediate

Tips and Tricks

Process Model

Training Material Printouts Intermediate

Initial Exercises

 

Handle Customer Support 1

Basic Data and Requirements

 

Support Center User--BDR

Support Center User--Exercises

Priorities--BDR

Priorities--Exercises

Issue Types--BDR

Issue Types--Exercises

Status--BDR

Status--Exercises

Classifications--BDR

Classifications--Exercises

Business Objects--BDR

Business Objects--Exercises

Solution Types--BDR

Solution Types--Exercises

Entering Support Issue

 

Entering Support Issue--Key

Entering Support Issue--Exercises

Managing Support Issue

 

Managing Support Issue--Key

Managing Support Issue--Exercises

Editing Support Issue--Extended

Editing Support Issue--Exercises

Creating and Editing Solution

 

Creating and Editing Solution--Key

Creating and Editing Solution--Exercise

Publishing Solution

 

Publishing Solution--Key

Publishing Solution--Exercise