Status—Exercises

IMPORTANT
It is extremely important that you set up and work within your own site to maintain your data integrity. If you work within any other site, you will compromise your own exercise data as well as the data of other students. Predictable exercise results require that your data be isolated in your own site.

Main Exercise

Purpose: The purpose of this lesson is to enter the statuses to be used when working with support issues.

Windows:
Support Center Basic Data /Status

Entering Status

  1. Open the Support Center Basic Data/Status window.
  2. Populate the window to view the predefined statuses.
  3. Create a status for pending support issues. Enter XX-Pending as the status ID, where XX stands for your initials.
  4. Enter a brief explanation of the status.
  5. Make sure the Editable check box is selected.
  6. Save the changes.