IMPORTANT |
It is extremely important that you set up and work within your own site to maintain your data integrity. If you work within any other site, you will compromise your own exercise data as well as the data of other students. Predictable exercise results require that your data be isolated in your own site. |
Purpose: The purpose of this exercise is to set up your user as a support center user, in order to run this particular functionality.
Windows:
Support Center Basic Data
/Persons
General exercise for Entering Support Center User
Purpose: The purpose of this exercise is to enter the support issue that is used in the exercises below.
General exercise for Entering Support Issue
Purpose: The purpose of this lesson is to learn how to work with support solutions.
Windows:
Support Issue
Support Solution
/AssociatedSupport Issues
Another support issue regarding almost the same problem has been entered. Assign this support issue to the same support solution.