IMPORTANT |
It is extremely important that you set up and work within your own site to maintain your data integrity. If you work within any other site, you will compromise your own exercise data as well as the data of other students. Predictable exercise results require that your data be isolated in your own site. |
Purpose: The purpose of this exercise is to set up your user as a support center user in order to run this particular functionality.
Windows:
Support Center Basic Data
/Persons
General exercise for Entering Support Center User
Purpose: The purpose of this exercise is to enter the support issue that is used in the exercises below.
General exercise for Entering Support Issue
Purpose: The purpose of this lesson is to learn how work with the support issue.
Windows:
Support Issue
After some internal research, you find out that you need more information from the customer.
You will create an item message and send an e-mail to notify the customer that you need supplementary information.
Note: If you can access your personal mailbox, you should verify that you have received the mail.
After receiving supplementary information from the customer, you conclude that the problem is isolated to a specific day. You can now close the support issue and notify the customer via e-mail.