This course shows how IFS Applications can be used to assist you in the work with different support issues originating, for example, from a customer. It covers the following areas:
The estimated time to complete this course is 2 hours and 15 minutes.
This course was designed primarily for application consultants within IFS Applications or employees working with customer support.
This chapter explains how to enter a support issue when a customer calls to make a claim of some sort. The topics covered include making a quick entry of a support issue, and a complete entry of a support issue.
Before taking the lessons in this chapter, you should have completed a course covering basic navigation in IFS Applications.
The estimated time to complete this chapter is 30 minutes.
This chapter was designed primarily for people who will be working with customer support.
This chapter explains how to work with the support issue on a daily basis. The topics covered are:
Before taking the lessons in this chapter, you should have completed a course covering basic navigation in IFS Applications.
The estimated time to complete this chapter is 45 minutes.
This chapter was designed primarily for people who will be working with customer support.
This chapter explains how to create a solution based on an existing support issue. It also coveres how to assign additional support issues to a solution.
Before taking the lessons in this chapter, you should have completed a course covering basic navigation in IFS Applications.
The estimated time to complete this chapter is 30 minutes.
This chapter was designed primarily for people who will be working with customer support.
This chapter explains how to generate HTML files, such as an FAQ page, based on support solutions.
Before taking the lessons in this chapter, you should have completed a course covering basic navigation in IFS Applications.
The estimated time to complete this chapter is 30 minutes.
This chapter was designed primarily for people who will be working with customer support.