Issue Types—Exercises

IMPORTANT
It is extremely important that you set up and work within your own site to maintain your data integrity. If you work within any other site, you will compromise your own exercise data as well as the data of other students. Predictable exercise results require that your data be isolated in your own site.

Main Exercise

Purpose: The purpose of this lesson is to enter the issue types to be used when working with support issues.

Windows:
Support Center Basic Data /Issue Types

Entering Issue Type

  1. Open the Support Center Basic Data/Issue Types window.
  2. Populate the window to view the predefined issue types.
  3. Create an issue type for comments. Enter XX-Comment as the issue type ID, where XX stands for your initials.
  4. Enter a brief explanation of the issue type.
  5. Make this your default issue type.
  6. Save the changes.