Classifications—Exercises

IMPORTANT
It is extremely important that you set up and work within your own site to maintain your data integrity. If you work within any other site, you will compromise your own exercise data as well as the data of other students. Predictable exercise results require that your data be isolated in your own site.

Main Exercise

Purpose: The purpose of this lesson is to enter the classifications to be used when working with support issues.

Windows:
Support Center Basic Data /Classifications

Entering Classification

  1. Open the Support Center Basic Data window and then open the Classifications tab.
  2. Populate the window to view the predefined classifications.
  3. Create a classification for support issues regarding how a product was packaged. Enter XX-Package as the classification ID, where XX stands for your initials. Give a brief explanation of the classification.
  4. Make this your default classification.
  5. Save the changes.