Tips and Tricks
Process Model
Training Material Printouts
Initial Exercises
Handle Customer Support 1
Basic Data and Requirements
Support Center User--BDR
Support Center User--Exercises
Priorities--BDR
Priorities--Exercises
Issue Types--BDR
Issue Types--Exercises
Status--BDR
Status--Exercises
Classifications--BDR
Classifications--Exercises
Business Objects--BDR
Business Objects--Exercises
Solution Types--BDR
Solution Types--Exercises
Entering Support Issue
Entering Support Issue--Key
Entering Support Issue--Exercises
Managing Support Issue
Managing Support Issue--Key
Managing Support Issue--Exercises
Editing Support Issue--Extended
Editing Support Issue--Exercises
Creating and Editing Solution
Creating and Editing Solution--Key
Creating and Editing Solution--Exercise
Publishing Solution
Publishing Solution--Key
Publishing Solution--Exercise