Global Solution

[About Global Solution] [To Manage Global Solution]

Usage

Use this window to enter and/or view the global solution details. A single global solution is usually created from a case. It documents a general problem and the solution for it. A global solution may be published, for example, on the Business to Business web or searched on using the text search functionality. If the current user is a customer-user (i.e., the user has a user property CUSTOMER_NO defined in the User Properties dialog box on the User window) then the user can only view the solutions which are published externally (with the value Publish Externally) for that customer. Note: To access the User Properties dialog box, for the required user on the Explore Users window, right click and click Show Details and on the resulting User window, right click and click User Properties. Non customer-users can view both the externally and internally published solutions. 

For the description of each tab in the window, follow the appropriate link: Description, Business Objects, Case Overview, Journal

Create Global Solution

Enter Global Solution
Dispatch Global Solution
Accept Solution
Approve Solution