Accept Solution

Explanation

Use this activity to accept a global solution. Once you accept a global solution, you will automatically become the owner of the selected global solution.

Prerequisites

A global solution must have been entered and should be in the New or Queued status. 

System Effects

• The assignee who accepts the solution will become the solution owner. 
• The status of the global solution will be changed to Open.

Window

Global Solution

Related Window Descriptions

Global Solution 

Procedure

1. Open the Global Solution window
2. Query (F3) for the relevant record.
3. Right-click on the window and then click Accept. The Accept Case dialog box opens. 
4. Optionally, you can enter the following:

• A value in the Work Folder field. Click List to select a value.
• A value in the Category field.
• Additional information in the Comments/Requests field.

5. Click OK.