Enter Solution

Explanation

Use this activity to enter details about a global solution. A global solution is a case-independent generic solution description. This generic solution can be based on one or more cases. Solutions entered here can be viewed from IFS/Text Search which makes it possible to use the solutions for cases with similar problems. 

Prerequisites 

• A support organization, queue, and assignee must be entered in the Support Organization Basic Data window.
• A category must be entered in the Case Basic Data window.
• Business objects must be entered in the Support Organization Basic Data window.
• A language must be defined on the System LU Values/Object Property tab in IFS/Application Services.
• A case must have been created in the Case window if the global solution is to be created from a case. 

System Effects 

• A solution will be created, and the user creating the solution will become the solution owner.
• The status of the global solution will be set to New. 

Window

Global Solution
Case

Related Window Descriptions

Global Solution 
Global Solution/Description
Global Solution/Business Object 
Select Business Object
Case
Create Solution

Procedure 

To create a global solution from the Global Solution window:

1. Open the Global Solution window.
2. Create a new record (F5).
3. Optionally, specify suitable values in the Title Field.
4. Save the record (F12).
5. Specify a value in the Publish Type field. By default this value is set to Do Not Publish.
6. Enter a value in the Category  field. Use the List of Values to select a suitable value. The default category defined in the Case Basic Data window will be retrieved.
7. Click the Description tab.
8. Select the Description check box and create a new record (F5).
9. Enter a description for the solution in the upper text area. The language will be the default language selected in IFS/Application Services.
10. Save the record.
11. Select the Local Product Description check box and create a new record (F5). Enter a value in the Language field. Use the List of Values to select a suitable value. The default language will be taken according to the value defined in IFS/Application Services.
12. Enter a description for the solution (in the local language) in the upper text area and save the record.
13. Select the Resolution check box, and create a new record (F5), and enter a description of the solution. The language will be the default language selected in IFS/Application Services.     
14. Repeat steps 713 for the lower text area. You can access information in both text areas simultaneously. For example, you can view the description in the upper text area and translate it to another language in the lower text area.
15. Save the record (F12).
16. Click the Business Objects tab and create a new record (F5).
17. Select a value for the Business Objects field.
18. Right-click on the row and then click Business Object Selection... The Business Object Selection dialog box is opened. 
19. Click List to select appropriate values for the Ref ID 1, Ref ID 2, Ref ID 3, and Ref ID 4 fields.
20. Save the record (F12).

To create a global solution from the Case window:

1. Open the Case window.
2. Query for the relevant record (F3).
3. Right-click on the window and then click Create Global Solution. The Create Solution dialog box opens.
4. Enter a value in the Solution Title field. By default, it will take the title defined for the case.
5. Enter a value in the Our Solution Description field.
6. Optionally, enter a value in the Our Solution Resolution and Solution Work Folder fields. Use the List of Values to select a suitable value.
7. Click OK.

Note: To enter and modify default information when creating a global solution from the Case window, you need to follow steps 419 in the Global Solution window.