Dispatch Solution

Explanation

Use this activity to dispatch a global solution to a support organization, and to a suitable assignee or queue within that organization. 

Prerequisites 

A global solution must have been entered, and should be in the New or Open status. 

System Effects 

• The solution will be dispatched to a queue or assignee within a particular support organization.
• The status of the global solution will be changed to Queued.

Window

Global Solution

Related Window Descriptions

Global Solution 

Procedure 

1. Open the Global Solution window
2. Query for the relevant record (F3). 
3. Right-click and then click Dispatch. The Dispatch Solution dialog box opens.
4. Enter a value in the Organization field. Click List to select a value.
5. Enter a value in either the Queue field or the Assignee field. Click List to select a value.
6. Optionally, you can enter the following:

• A value in the Work Folder field. Click List to select a value. 
• A value in the Category field. By default, the value entered in the Global Solution window will be used.
• Additional information in the Comments/Requests field. 

7. Click OK