Support Issue

[About Support Issue] [About Support Solution] [To Handle Customer Support]

Usage

Use this window to create, view, or update support issues. This window contains five sections:

• Contact Reference: Contains information about the issue and contact.
• Business Reference: Contains information about a possible business connection and IDs.
• Issue Assignment: Contains information about the assignment and categories.
• Issue History: Contains information about changes that have been made and messages that have been exchanged.
• Item Message: Enables you to enter a new message.

Activity Diagrams

Enter support issue
Manage support issues
Create and edit solution

Activities

Create/Edit Support Issue
View Support Issue Solutions
Send e-Mail
Create Support Solution