Send e-Mail

Explanation

Use this activity to edit and send e-mail.

By default, the e-mail contains the following information:

• To: The send-to address is the assign ID (if the contact name is different from the current user ID) or the contact name.
• Subject: The issue ID and the subject
• Message: The current messages, as shown in the Issue History field.

Prerequisites

Your e-mail program must be open.

System Effects

As a result of this activity, an e-mail is sent.

Window

Support Issue

Related Window Descriptions

Support Issue

Procedure

1. Open the Support Issue window and search for the required support issue.
2. Right-click and then click Send Mail.
3. On the dialog box that appears, select your send-to address using the To list.
4. Select an address using the Cc list if required.
5. Edit the message and click Send.