View Support Issue Solutions

Explanation

Use this activity to view existing support solutions to the selected support issue, or to search for a possible support solution.

Prerequisites

A support issue must be entered.

System Effects

N/A

Window

Support Issue
Support Solution

Related Window Descriptions

Support Issue
Support Solution
Support Solution/General
Support Solution/Associated Support Solution

Procedure

1. In the Support Issue window, search for the required support issue.
2. Right-click and then click View Support Solution(s).
3. If needed, search for a solution.
4. Right-click and then click Support Solution to open the Support Solution window. From this window, you can associate a support issue with this solution.