Cancel Appointment

Explanation

This activity is used to cancel an appointment already registered in a work order. This action is available as a right mouse button menu option in prepare work order and service request forms. This action can be performed until the work order is finished.

Note : Changing work order dates (requested start, late start or requested finish) in an appointment work order cancels its appointment with a warning to the user.

Prerequisites

To perform this activity, a work order must exist with an appointment.

System Effects

• The work order dates requested start, late start or requested finish will remove.
• The appointment details in scheduling tab in work order will remove.
• Work Order journal get updated with a new entry.

Window

Service Request
Prepare Work Order

Related Window Descriptions

Appointment Booking
Service Request
Prepare Work Order

Procedure

1. Open the Prepare Work Order/Service Request window.
2. Populate (F2) or query (F3) for the required work order.
3. Right-click, then click Cancel Appointment.

Note : The same right mouse button option exist in scheduling tab of prepare work order form.