Accept Appointment

Explanation

This activity is used to accept an appointment offer sent by the Appointment Booking Engine (ABE). Once the user is satisfied with an appointment slot, it can be registered in the work order by accepting the offered slot.  The offers received must be accepted before it expires, as ABE cannot hold these reserved slots for longer time. The expiry time can be set using the system parameter OFFER_TIMEOUT. A typical value could be 10 minutes. This is the last step in appointment booking process, unless a rebooking is done.

Depending on the appointment mode (appointment to start or appointment to complete), the work order dates requested start, late start or requested finish dates get updated. Further a new entry in the work order journal get registered with the appointment dates. 

For more information refer to the activity Request Appointment Offers.

Prerequisites

To perform this activity, appointment offers must be received and the status should be in OfferReceived state.

System Effects

• The appointment booking dialog will close.
• The work order dates requested start, late start or requested finish will update.
• The appointment details in scheduling tab in work order will update.
• Work Order journal get updated with a new entry.

Window

Appointment Booking

Related Window Descriptions

Appointment Booking  

Procedure

1. Open the Prepare Work Order/Service Request window.
2. Populate (F2) or query (F3) for the required work order.
3. Right-click, then click Appointment Booking to open the Appointment Booking dialog box.
4. The slot Id, slot length, slot window (if any), activity duration, period start, period end and appointment mode will automatically fill in. Also, appointment slots get generated in the slot area.
5. Press Request Button and observe that the status will change to RequestSent.
6. Once the offers are received, Status changed to OfferReceived and then Press Accept button to register the appointment in the work order.