Cancel Customer Payment— Key Exercises

IMPORTANT
It is extremely important that you set up and work within your own company and with your own customer to maintain your data integrity. If you work with any other objects, your exercises will not function as intended and the data of other students might be affected. Predictable exercise results require that your data must be isolated in your own company.

Required Data


Enter Customer Invoices

Purpose: The purpose of this exercise is to show you how to enter the customer invoices required for running the exercise below.

Windows:
Manual Customer Invoice

  1. Enter four customer invoices with different amount.

General exercise for Manual Customer Invoice


Enter Customer Payment

Purpose: The purpose of this exercise is to show you how to enter the customer payments required for running the exercise below.

Windows:
Customer Payment

  1. Enter a payment covering two of the invoices/installments that you entered above.
  2. Enter another payment for the remaining invoices/installments.

General exercise for Manual Customer Payment 

Main Exercise


Cancel Payment

Purpose: The purpose of this lesson is to roll back or cancel a payment. The rollback activity is used to undo an entire payment, or part of a payment when the payment is incorrect, e.g., the wrong invoices/installments have been matched. Selected invoices/installments for the payment will be reposted and reopened, i.e., unpaid. For a partial rollback, the amount of the rollback creates a parked supplier payment, so no cash transaction is therefore created. A rollback payment is automatically generated as well as a reverse voucher.

Partial Rollback

Purpose: The purpose of this exercise is to show you how to roll back one invoice in a payment.

Windows:
Customer Payment Rollback

  1. Open the Customer Payment Rollback window, and populate it.
  2. Select a payment that you want to roll back.
  3. Right-click and then click Rollback Partial Payment. A window appears showing all items included in the payment.
  4. Select an invoice/installment, and click OK. A window appears with payment information.
  5. Click OK to confirm.
  6. Repopulate the screen. In the Rollback Status field, your payment has been designated as Partially Rolled Back, and the new rollback payment is designated as Rollback. 

Complete Rollback

Purpose: The purpose of this exercise is to show you how to roll back an entire payment order, i.e., all invoices/installments in a payment.

Windows:
Customer Payment Rollback

  1. Open the Customer Payment Rollback window, and populate it.
  2. Select a payment that you want to roll back.
  3. Right-click and then click Rollback Complete Payment. A window appears with voucher information.
  4. Click OK to confirm. A message appears with payment information.
  5. Click OK.
  6. Repopulate the screen. In the Rollback Status field, your payment has been designated as Completely Rolled Back, and the new rollback payment is designated as Rollback.