Support Issue Items

[About Support Issue] [About Support Solution] [To Handle Customer Support]

Usage

Use this window to view and maintain a support issue with all its support issue items. From this window, you can change only the Show Messages and Hide External check boxes, or an existing item message. You cannot edit other fields or create a new record.

The window contains five different information sections:

• Contact Reference: Contains information about the issue and contact.
• Business Reference: Contains information about a possible business connection and IDs.
• Issue Assignment: Contains information about the assignment and categories.
• Issue Items: Contains information about each support issue item.

Activity Diagrams

Manage support issue

Activities

Maintain Support Issue Items