Generate the Solutions as HTML Page

Explanation

Use this activity to generate a web page from one or more existing support solutions. This page might be used to display frequently asked questions (FAQ).

The generated HTML pages uses some include files, and has to be stored in a folder structure as described below, to enable the generated HTML page to find those files:

• The generated HTML pages (e.g. FAQ1.htm), should be stored in a folder,  y..yy (e.g. SupScentHtm).
• The yy..yy folder (e.g. SupScentHtm) should reside beneath an x..x folder (e.g. SupScentHtm).
• The x..x folder (e.g. SupScentHtm) should also contain a folder named Includes. This Includes folder should contain the logo file and the "plus sign" and "minus sign" files.

The folder structure should look like:

x..x (e.g. SupScentHtm)
yy..yy (e.g. SupScentHtm)
<file name ...>.htm (e.g. FAQ1.htm)
<file name ...>.htm (e.g. FAQ2.htm)
...
Includes

Logo.jpg - Included in the standard generated header.
max.gif  - The plus sign used in the generated HTML code.
min.gif - The minus sign used in the generated HTML code.

If the Includes folder is missing, you can still use the generated HTML file, with empty headers and the plus and minus signs as somewhat larger signs.

Note: The Includes folder can be found in the Template folder under the Scentr component. 

Prerequisites

The Includes folder, including the header, footer, and min and max files, must exist at the correct level in the directory structure.

System Effects

An HTML file is generated. This file displays information from the selected support solution(s). It is placed in the specified file path.

Window

Support Solution

Related Window Descriptions

Support Solution
Support Solution/General
Support Solution/Associated Support Solutions

Procedure

HTML pages can be generated using values from the Support Center Basic Data/Solution Types tab. These values come from the selected support solutions.

On the Support Solution window, right-click and then click Generate HTML Page. The dialog box that appears displays the selected support solutions and suggested path and file names. These values are retrieved from the Solution Types tab and can be edited:

• File Name: The name and destination of the generated HTML file.
• Header Template: The name and destination of header information to be included when the HTML file is generated. If this field is blank, a standard header will be used.
• Footer Template: The name and destination of footer information to be included when the HTML file is generated. If this field is blank, no footer will be used.

You can also specify that certain HTML hyperlinks be generated, such as:

• E-mail: A link to an e-mail address is created when a text string starts with a space, contains an ampersand (@), and ends with either a space or a comma, e.g., mary.smith@ifsab.se.
• Link to Web: A link to a web page is created when a text string starts with a blank character, contains either www or http://, and ends with either a space or a comma, e.g., www.ifsworld.com, or http://wis.ifsworld.com/.
• Link to a File: A link to a file is created when a text string starts with a space, contains :\, and ends with either a space or a comma, e.g., C:\Temp\Testpm.doc.

The above text strings can be surrounded by either single quotation marks (') or double quotation marks (") to enable the use of blank characters, e.g., 'c:\temp\test pm.doc.

You may use HTML syntax to edit the text manually, e.g., using <b> .... </b> to start and end bold characters.