Create Quick Register of Support Issue

Explanation

Use this activity to create a support issue in which only the most critical matters are considered. This enables you to enter the issue quickly and easily. You can edit it later using the Support Issue window.

Prerequisites

• The user must be identified in the Support Center Basic Data/Persons tab window.
• Default values should be identified in the Support Center Basic Data, Priorities, Issue Types, Status, Classifications and Business Objects tab windows.

System Effects

One ID in the classification, priority, issue type, and status tab should be marked as default value, to be prompted when a new record is entered, and also used in the Quick Register of Support Issue.

Window

Quick Register of Support Issue

Related Window Descriptions

Quick Register of Support Issue

Procedure

1. Create a new record.
2. Enter the appropriate values in the Subject and Contact ID fields.
3. Enter any desired business references.
4. Edit the issue assignment.
5. Edit the item message.
6. Save your changes.