Define Case Access Group

Explanation

This activity is used to define case access groups. Case access groups will enable you to make restrictions to the accessibility of cases. The three access restrictions are None, Local, and Customer.

Prerequisites

System Effects

As a result of this activity, users will have different levels of accessibility with regard to the cases. 

Window

Support Organization Basic Data 

Related Window Descriptions

Support Organization Basic Data
Support Organization Basic Data/Case Access Group

Procedure

  1. Open the Support Organization Basic Data window and click the Case Access Group tab.
  2. Create a new record (F5).
  3. Enter suitable values in the Access Group Id and Description fields.
  4. Specify a suitable value in the Restrictions field.
  5. Save the record (F12).
  6. Optionally, select a row on the lower table and double click on it.
  7. Specify a suitable value in the Access Type field.
  8. Enter a value in the User Access field. Use the List of Values to select a suitable value.
  9. Save the record(F12).