Enter Contact Information 

Explanation

Use this activity to enter information on a new service request. The information includes for example the name and phone number of the person requesting the service, a short description of the service to be performed, the maintenance organization that is to perform the work, etc.

Prerequisites

Basic data related to a service request such as maintenance organization and work type should be defined in the IFS/Basic Data for Maintenance.

System Effects

As a result of this activity, a work order with basic information for the service request is created. You can enter additional information for the work order.

Window

Service Request

Related Window Descriptions

Service Request 
Service Request/General

Procedure

Use the following procedure to enter information on a new service request:

1. Open the Service Request window and create a new record (F5). The system's date is displayed by default in the Date field. Change this value if necessary.
2. Enter your signature in the Reported by field. Use the List of Values to select a suitable value, if appropriate.
3. The Site field displays the user's default site. Use the List of Values to select another site that the user is connected to, if appropriate.
4. On the General tab, enter information in the Contact and Phone No. fields.
5. In the Short Description field, enter a description of the service to be performed.
6. Enter the work type in the Work Type field, if appropriate. Use the List of Values to select a suitable value.
7. Enter the maintenance organization in the Maint. Org. field. Use the List of Values to select a suitable value.
8. Save the information (F12).