Work Order Processing
The main process WO
Processing is used in IFS/Maintenance, in other words, internal maintenance. When
using internal maintenance, you have your own employees in the business who have
the knowledge on maintaining the objects within the company.
The Work Order Processing
contains the following steps:
- Evaluate the service requests
and the fault reports. You can either query for the work order, or receive
information on the work order from the event server. Evaluate it and change
the status of the work order.
- Plan and prepare separate and
route work orders on time, material, craft, customer, etc. If you need
material for the work but do not have it in the inventory, make a
requisition and release a purchase order. When you have the material in
stock, enter the number of parts you require for the work, and afterwards
you can possibly make a reservation. If you do not have internal craft with
the skill to perform the work, you can make a requirement for the external
craft. Make a requisition for the craft and release a purchase order. When
internal craft is about to perform the work, you have the possibility to
plan the craft in the Gantt chart. Use the Gantt chart to get a general
survey of available profiles, crafts, and maintenance organizations. Estimate the budget
as well by looking over the costs. If the work order is to be scheduled by
Mobile Workforce Management, set up the scheduling data, e.g., define employees as
scheduling resources, register datasets, broadcasts and the scheduled tasks
which should be used for transferring data to the Scheduling Engine. Based
on dataset and broadcast set up, a scheduled plan will be returned to IFS
Applications. If the plan is suitable, assign the work order either to the
currently logged on user or to the employee suggested by the Scheduling
Engine.
- Create a repair work order on
the broken serial object or the non-serial part to be corrected. You have to
define the repair workshop where the serial object can be repaired.
With the help of the system, you have control over where the serial part is,
the running costs for the serial object, which repair has been done on the
object, etc. You always have the possibility to follow the serial
object as a component among other components within the establishment. The
three possible destinations for the serial object include the facility, the
repair workshop, and the inventory. The parts that are not registered
in the system, such as traditional serial objects, are called non-serial
parts. The reason not to register these parts as serial parts is because
they are not in need of detailed information such as serial transaction
history and repair costs, and that you want to save the administration of
the part. If a non-serial part gets broken, the system can be configured
such that it automatically creates a repair work order for this part. Once
the broken part is repaired, it will be returned to inventory. The customer
then has to scrap the part, or move the part into
inventory before the repair work order can be set to "Finished."
- Execute the work order. Print
the work order, and if you are using any serial objects or non-serial parts,
create a pick list and issue the parts that are needed for the work order.
If no parts are included, simply change the status to "Started"
and perform the work on the work order.
- Soon after the reported fault/work request is
evaluated or planned, the work order or the work order operations can be
transferred to one or many mobile devices owned by technicians who are
working for the service organizations belongs to the work order site, if IFS
Mobile Application is installed in their devices and if there is a
requirement for them to work on field. Technician can process the work order
while they are on field and report their work. If they have access to
internet while on field can update the IFS system while processing the work
order.
- Before you conclude the work
on the work order, report-in the actions, time, external costs, and unissue
parts that not were used, and fill-in the date when the work order was
completed. Authorize the time and the external costs transactions, and then
conclude the work order. Once the reporting is done, the financial manager
creates a voucher. Voucher
updates are conducted from a hold table in IFS/Accounting Rules™. All
vouchers generated in any of the modules are placed in the hold table and
then updated to the general ledger. The item becomes fully traceable from
here.