Report Non Routine

Explanation

This activity is used to report any non routine work that was discovered during a maintenance visit. A non routine is a fault that is discovered during the repair phase of a scheduled maintenance, which needs to be corrected in the ongoing work scope. In order to repair a non routine fault, it must be reported on the work order or work order operation on which it was discovered. Once the fault is reported a fault task will be created automatically for it and added to the work package (maintenance order) for the ongoing work scope.

The following fault executions can be used when reporting a non routine:

• Pending fault - The fault will be repaired as part of the current work scope.
• Partially repaired - This is used to indicate that some work has already been performed for the fault being reported. Furthermore, additional functionality to report any time or material already used is available upon saving the fault.
• Already repaired - This is used to indicate that the non routine fault has already been repaired.

For more information on how to report faults, refer the activity Report a Fault.

Prerequisites

• A work order with connected operations must exist. The work order and work order operations must be in either the Released or Started status.
• Basic data for faults:
  • Persons must have been registered in Enterprise/Person/Person.
  • Person categories must have been defined in basic data.
  • Fault categories must have been defined in basic data.
  • Persons must be connected to one or more person categories in basic data. A default category per person is required.
  • The number of levels required for the function breakdown must have been defined. For more information, refer the activity Verify or Adjust Default Object Properties.
  • Products and models must have been defined and valid functions registered per product and model.
  • Fault codes must have been defined and connected to a function breakdown in basic data. For more information on registering fault codes for a function breakdown, refer the activity Define Fault Function.
  • If reporting an already repaired fault, sign off requirements must not be connected to the function breakdown of the fault.

System Effects

• A pending task is created when the non routine is registered with the Pending fault or Partially repaired fault executions. Furthermore, consumed time and material can be reported when the non routine is registered with the Partially repaired fault execution.
• The pending task is added to the maintenance order for the ongoing work scope. If the maintenance order is distributed with the distribution type,
  • Execution Logic Structure - The operations (instructions or subtasks) connected to this task will be transferred automatically to the relevant work orders based on the given grouping ID. If a relevant work order does not exist, i.e., does not match the grouping criteria or is already finished, a new work order will be created automatically and added to the work order structure.
  • Work Order - A new work order is created and the operations (instructions or subtasks) that are connected to the task will be transferred automatically to this work order.

• A historical work order is generated when the non routine is registered with the Already repaired fault execution.

Window

Prepare Work Order
Report In Work Order 

Related Window Descriptions

Prepare Work Order
Prepare Work Order/Operations
Report In Work Order
Report In Work Order/Operations
Report In Work Order/Time Report

Procedure

Use the following procedure to report a non routine fault found on a work order included in the work scope.

1. Open the Prepare Work Order or Report In Work Order window and query (F3) for the necessary work order.
2. Right-click and then click Report Non Routine. The Report Non Routine for WO window opens.
3. In the Fault Description field, enter a short description of the non routine fault.
4. In the Fault Execution list, enter the necessary fault executions. Valid values are,

• Pending fault - If the fault is to be generated as a pending task.
• Already repaired - If the fault is already repaired and you only want to generate a fault history record for the fault.
• Partially repaired - If some percentage of the fault has already being repaired at the time of reporting.

5. In the Reported By field, the current user's person ID appears by default.
6. If a default person category is defined for the current user, this value appears automatically in the Person Category field. You can change this value if necessary. Use the List of Values to select a value.
7. In the Product and Model fields, the product and model connected to the template structure of the serial appears by default. Note: For serials that are not on the topmost level of a structure (i.e., they do not have a connection to a product and model), it will be possible to manually enter the product and model. Use the List of Values in the relevant fields to select valid values.
8. Depending on the required number of levels to use in a function breakdown, values in the Function, Sub Function and Bottom Function fields can be entered. Use the List of Values to select appropriate values, or right-click on the function (in the function navigator) and select the option Set Function, Set Sub Function or Set Bottom Function.
9. In the Fault Code field, enter a valid code for the fault or failure. If a function breakdown is entered, the fault code must be a valid code for this function breakdown (fault functions). Use the List of Values to select a value.
10. Enter a value in the Fault Category field. Use the List of Values to select a value. Entering a value in this field is optional.
11. In the Remark field, enter any additional information on the non routine work. Entering a value in this field is optional. Double-clicking on the field will open a text editor where you can enter text in a more convenient fashion. When a task is created for the non routine fault, this information will be transferred to the Task Remark field of the corresponding task record on the maintenance order.
12. Save the record (F12).

If the fault execution for the fault is set to Partially repaired a wizard opens where you can report the time and material already used on the fault. If condition measurements are required, you can also record the measure values.

13. In the Enter Already Performed Operations wizard step enter the time taken to complete the work. To do this, select the Already Performed check box for the record(s) containing the relevant information.
14. Click Next to continue or click Finish if you want to close the wizard.
15. In the Enter Used Material wizard step enter the material used for the work. To do this, select the Material Used check box for the relevant material line.
16. If the check box is selected for a serial part, enter valid values in the Serial Number and Quantity Issued fields. For non-serial parts, these values are optional to enter.
17. In the Enter Condition Measurements wizard step enter the valid condition measurement.
18. In the Measure Value field, enter the measured value of the condition. Note that the previous measurement appears by default and must be overwritten with the new measure value.
19. In the Measure Date field, enter the date on which the condition measurement was completed. The default value is set to today's date (i.e., system date) but can be changed.
20. Click Finish.

Use the following procedure to report a non routine fault found on a work order operation included in the work scope:

1. Open the Prepare Work Order or Report In Work Order window and query (F3) for the necessary work order.
2. Click the Operations tab or the Time Report (if Report In Work Order is used) tab.
3. Select the operation you want, right-click, and then click Report Non Routine. The Report Non Routine for WO window opens.
4. Continue with steps 3 to 12 or 19 (if the fault is partially repaired) described above.