Reject Work Order

Explanation

This activity is used to reject a work order. This is done when you are not able to finish the work, for instance, due to the lack of equipment or approval documentation.

Prerequisites

• The work order should exist on the mobile device running IFS Mobile Work Order.
• The work order should be assigned, accepted on route or started.
• A reason code must be defined in basic data, for use when rejecting a work order.
• If surveys are to be used in the work order flow, the work order integration should be defined for the survey in IFS Human Resources.

System Effects

• The work order is removed from the list of work orders assigned to you on the mobile device.
• The work order is returned to IFS/Work Order Management during the next synchronization, where it can be analyzed and executed. The Transferred to Mobile check box and the Executed By field on the work order are cleared.

Window

The mobile device on which IFS Mobile Work Order is installed.

Related Window Descriptions

Refer the help for IFS Mobile Work Order on your device.

Procedure

1. On the Home Screen, tap Work Orders.
2. Tap on the the work order you wish to reject and then tap Reject. If the work order is on route or started, tap Suspend and change the type from Suspend to Abort (and return).
3. From the values available in the spin list for the Reason field, select the reason for rejecting the work order.
4. Optionally, enter a note.
5. Tap Save.

    Note: If you have set up a work order survey to appear at this stage of the work flow, the survey will be opened. Respond to the survey and click Save.