Enter a Revisit Request

Explanation

This activity is used to enter a request for revisit to the customer of the work order. When this is done an event will be trigged to inform the service center that a revisit is required.

Prerequisites

• The work order should exist on the mobile device running IFS Mobile Work Order.
• A reason code must be defined in basic data, for use when entering revisit requests.
• If surveys are to be used in the work order flow, the work order integration should be defined for the survey in IFS Human Resources.

System Effects

As a result of this activity, an entry is generated in the work order journal.

Window

The mobile device on which IFS Mobile Work Order is installed.

Related Window Descriptions

Refer the help for IFS Mobile Work Order on your device.

Procedure

1. On the Home Screen, tap Work Orders.
2. Tap on the the work order for which you wish to create a revisit request.
3. Long-tap on the screen and then tap Re-visit Request.
4. From the values available in the spin list for the Reason field, select the reason for requesting a revisit.
5. Optionally, enter a note.
6. Tap Save.

    Note: If you have set up a work order survey to appear at this stage of the work flow, the survey will be opened. Respond to the survey and click Save.