Enter Complementary Information on Work Order
Explanation
This activity is used to enter complementary information
on a work order, i.e., item class, work type and
priority. The work order can inherit an item class from
the equipment object, part or object type, or an item class can be manually
entered or edited on a work order if necessary. Standard jobs can be added from
the item class to the work order depending on the symptom that is connected to
the work order.
If the work order originates from a service contract
for which a valid service level agreement (SLA) is defined, this SLA is
connected automatically to the work order. The SLA
is used to calculate the SLA requested start and requested finish for the work
order. These dates refer to the latest time the work order can be started and
finished without missing its SLA (i.e., agreement with the customer). The SLA
requested start is calculated by adding the SLA response time, depending on work
order priority or equipment object criticality or combination of priority and
criticality, on the service contract to the
registration date of the work order. The SLA requested finish is calculated by
adding the SLA resolution time, depending on work order priority or equipment
object criticality or combination of priority and criticality, on the service contract to the registration date of the work
order.
Prerequisites
- The item class must have been defined
in the
Maintenance
Basic Data or
Failure Analysis
Setup Navigator window.
- Information on work type and priority must
have been entered in the
Work Order and PM Basic Data
window.
- The SLA must be entered in
the
Service Contract Basic Data/SLA tab.
- A service
contract line must be defined with an equipment object, connected to a SLA.
- An
equipment object must be entered on the work order in order to enter an item
class.
System Effects
- The work order is
updated with information on item class, work type,SLA and priority code.
- Standard jobs can be copied to the
work order from the item class.
- The List of Values for the Symptoms field will
be filtered according to the symptoms connected to the item class in the
Failure Analysis
Setup Navigator/Symptom
tab.
- The work order is updated with the SLA defined in the service line.
Window
Prepare Work Order
Work Order Execution Logic
Related Window Descriptions
Prepare Work Order
Work Order
Execution Logic
Work
Order Execution Logic/General
Procedure
- Open the Prepare
Work Order window
- Query for the work order.
- In the General tab, enter a value in
the Item Class field. Use the List of Values to select a suitable
value.
- Enter a value in the
Work Type field. Use the List of Values to
select a suitable value.
- Enter a value in Priority field.
Use the List of Values to
select a suitable value.
- Save the information.
Fetch SLA to the work order
- Open the Prepare
Work Order window
- Query for the work order created for the equipment object registered in
the service contract.
- Enter a value in the
Work Type field, which matches the one in
the service contract. Use the List of Values to
select a suitable value.
- Enter a value in Priority field,
which matches the one in the service contract.
Use the List of Values to
select a suitable value.
- Save the information, SLA get fetched to the
work order