Complete Work Order

Explanation

This activity is used to complete a mobile work order.

Prerequisites

• The work order should exist on the mobile device running IFS Mobile Work Order.
• The work order should be started, and actions, time, material, tools-and-facilities etc should be reported in on the work order.
• If surveys are to be used in the work order flow, the work order integration should be defined for the survey in IFS Human Resources.

System Effects

• If you have chosen to return the work order, it will be transferred to IFS/Work Order Management during synchronization with the mobile device. If you have chosen keep, it will remain in the list of jobs assigned to you, and you can choose to return it at a later stage. The work order will be set to the Work Done status.
• If you have chosen start return travel, a new time transaction will be started and the work order will be completed. The work order status will be changed to Return Travel and it will be displayed in mobile client. The return button displayed for work order will be replaced with complete return travel button and when it is pressed the time will be completed and the work order status in mobile client will be changed to work done.

Window

The mobile device on which IFS Mobile Work Order is installed.

Related Window Descriptions

Refer the help for IFS Mobile Work Order on your device.

Procedure

1. On the Home Screen, tap Work Orders.
2. Tap on the the work order you wish to report in.
3. Tap Next until the Report In screen appears.
4. Report in actions, if you have not already done so.
5. Tap Next.
6. In the Customer Signature screen, enter the name of the customer who is to sign off the work order.
7. Optionally, obtain the customer's signature in the available signature area.
8. Tap Next.
9. If you have set up a work order survey to appear at this stage of the work flow, the survey will be opened. Respond to the survey and click Save.
10. Optionally, enter your signature in the available signature area.
11. Tap Complete.
12. In the information message that appears, tap Return if you wish to return the work order to IFS/Work Order Management during synchronization, tap Keep if the work order is to remain on the mobile device or tap Start Return Travel if return travel time needs to be captured.