Accept Work Order from the Pool of Work Orders

Explanation

This activity is used to accept a work order from the common pool of work orders. When a work order is transferred to the pool of work orders, this work order will be synchronized to the mobile devices of all users who have access to the work order site. The first user to accept the work order will be the owner of the work.

Prerequisites

• The work order should exist on the mobile device running IFS Mobile Work Order.
• If surveys are to be used in the work order flow, the work order integration should be defined for the survey in IFS Human Resources.

System Effects

• The work order is accepted and the work can commence.
• At the next synchronization the work order will be removed from the work order pool on all other mobile devices.
• A journal entry is created on the mobile work order for the status change.
• The Executed By field on the work order is set to the person ID of the mobile user who accepted the work order.

Window

The mobile device on which IFS Mobile Work Order is installed.

Related Window Descriptions

Refer the help for IFS Mobile Work Order on your device.

Procedure

1. On the Home Screen, tap Pool Work Orders.
2. Tap on the the work order you wish to accept and then tap Accept.

    Note: If you have set up a work order survey to appear at this stage of the work flow, the survey will be opened. Respond to the survey and click Save.

3. Observe the status of the work order is changed to Accepted.