This course covers the functionality for fault reports, work requests, service requests and work order quotations.
The estimated time to complete this course is 2 hours.
This course was designed primarily for application consultants in Maintenance or employees working within this area.
This chapter covers the functionality on how to create a new fault report and a work request, and what is the information that you need to add to the fault report or work request.
Before taking the lessons in this chapter, you should have completed the intermediate course in Equipment Administration.
The estimated time to complete this chapter is 15 minutes.
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This chapter covers the functionality on how to create and prepare a service request, when to enter a service request and why, how to use the functions available from the service request.
Before taking the lessons in this chapter, you should have completed the intermediate course in Equipment Administration.
The estimated time to complete this chapter is 45 minutes.
This chapter was designed primarily for service call handlers, and managers.
This chapter covers the functionality of work order quotation: when and how to create, how to create and prepare work orders for the quotation to retrieve pricing information, how to print a quotation letter, how to revise and follow up a quotation.
Before taking the lessons in this chapter, you should have completed the Equipment Object Information chapter.
The estimated time to complete this chapter is 45 minutes.
This chapter was designed primarily for service managers, service order planners and salesmen.