This course covers creating a support agreement and support key within call center.
The estimated time to complete this course is 2 hours.
This course was designed primarily for call center administrators and call center personnel.
This chapter covers the setting up of a support agreement for a particular customer, entering customer contacts on a support agreement, entering flash notes on a support agreement, handling customer project information on a support agreement, and approving a support agreement.
Before taking the lessons in this chapter, you should have completed defining basic data for a support agreement.
The estimated time to complete this chapter is 1 hour.
This chapter was designed primarily for call center administrators and call center personnel.
This chapter covers the setting up of a support key for an existing support agreement, defining business objects per support key, and handling secure information for a specific support key.
Before taking the lessons in this chapter, you should have created a support agreement.
The estimated time to complete this chapter is 1 hour.
This chapter was designed primarily for call center administrators and call center personnel.