Course Description for Service Contract

This course covers the functionality for creating and managing service contracts. A service contract serves as an agreement between the customer and the service provider. Hence, a service contract is defined per customer and is valid for one site.

Course Length

The estimated time to complete this course is 4 hours.

Target Audience

This course was designed primarily for application consultants and employees handling service contract information.

Define Service Contract

This chapter covers the creation of a service contract header, connecting service level agreements (SLA) and connecting additional customers to the service contract.

Prerequisites

Before taking the lessons in this chapter, you should have completed the basic data requirement lesson (SLA).

Chapter Length

The estimated time to complete this chapter is 1 hour.

Define Invoice Parameters

This chapter covers the definition of invoice parameters required to facilitate the invoicing of service contracts.

Prerequisites

Before taking the lessons in this chapter, you should have completed the basic data requirement lesson (Revaluation Types)

Chapter Length

The estimated time to complete this chapter is 30 minutes.

Define Price Agreements

This chapter deals with connecting customer agreements to the service contracts to be used explicitly.

Prerequisites

Before taking the lessons in this chapter, you should have completed the define service contract lesson and the

Chapter Length

The estimated time to complete this chapter is 30 minutes.

Define Services

This chapter covers the creation of service lines for equipment objects and VIM serials.

Prerequisites

Before taking the lessons in this chapter, you should have completed the basic data requirement lesson, followed by the define service contract and define invoice parameters lesson. The define price agreements lesson can also be completed if required.

Chapter Length

The estimated time to complete this chapter is 1 hour.

Invoice Service Contracts

This chapter covers the different methods that can be used to invoice a service contract, i.e.,

1. Invoice a service contract.
2. Invoice a service line.
3. Invoice multiple service contracts.

Prerequisites

Before taking the lessons in this chapter, you should have completed all the lessons in the chapters mentioned above.

Chapter Length

The estimated time to complete this chapter is 1 hour.