Course Description for Quality Management 

This course covers the key aspects of Quality Management—from creating failure modes and effects analyses (FMEAs) as well as control plans to recording quality inspection results and performing subsequent process evaluations. Each of these aspects is discussed in a separate chapter, as described below. To reflect the versatility of IFS/Quality Management, the course shows how the functionality can be applied in two areas: Manufacturing and Distribution.

 

Since Quality Management has to be understood as a continuous process, the course material includes exercises that are based on a realistic scenario (building a valve train for a car engine) which illustrates how IFS/Quality Management can be effectively deployed to track several parts—manufactured, purchased, and inventory—in a seamless flow from pre- to postproduction.

 

This course also covers key aspects of Quality Assurance—from compliance planning and audit management to non conformance report (NCR) and corrective/preventive actions (CAPA). Each of these aspects is discussed in a separate chapter, as described below.

Course Length

The estimated time to complete this course is 19 hours.

 

The estimated time to complete the Basic course is 4 hours. The prerequisite courses are Manufacturing Basics and Distribution Basics.

 

The estimated time to complete the Intermediate course is 19 hours. The prerequisite courses are Manufacturing Basics and Distribution Basics.

Target Audience

This course is designed primarily for Quality Management practitioners.

Introduction

This chapter consists of two lessons. It is recommended that you begin with the introductory lesson, which offers a high-level introduction to Quality Management. The lesson positions the course within international standards for Quality Management and outlines basic principles and processes of Quality Management. In addition, the lesson introduces the scenario designed for the course.

 

To step through the scenario and its associated exercises, you need to have certain data set up for your site. The second lesson of this chapter presents an overview of this data and shows you how to copy the data to your own site.

Prerequisites

Before starting the lessons in this chapter, you should know how to navigate in IFS Applications.

Chapter Length

The estimated time to complete this chapter is 2 hours.

Target Audience

This chapter is designed primarily for Quality Management practitioners.

Failure Modes and Effects Analysis

This chapter outlines the basic principles of a failure modes and effects analysis (FMEA) and shows how these principles are put to use in IFS/Quality Management. To provide a conceptual frame of reference, the chapter begins with an introductory lesson, which describes not only how FMEAs are structured but also why they are used in the larger context of a company's manufacturing or distribution operations. Based on this premise, the chapter's two key lessons focus on design and process FMEAs, respectively.

Prerequisites

Before starting the lessons in this chapter, you should know how to navigate in IFS Applications and complete the lessons in the introductory chapter. 

Chapter Length

The estimated time to complete this chapter is 3 hours and 25 minutes.

Target Audience

This chapter is designed primarily for Quality Management practitioners.

Control Plans

This chapter showcases the full suite of tools offered by the Control Plan functionality within IFS/Quality Management. To provide a conceptual frame of reference, the chapter begins with an introductory lesson, which describes what a control plan is and how it should be used. The introductory lesson is complemented by a key lesson dedicated to control plans in general, which outlines functionality common to the three types of control plans—Manufacturing, Purchasing, and Inventory—available within IFS/Quality Management.

 

The remainder of the lessons illustrate each of these control plan types in greater detail, focusing on two manufactured parts, two purchased parts, and one inventory part. Significantly, each of these lessons demonstrates how control plans evolve from FMEAs and how, in turn, they set the stage for tests and inspections.

Prerequisites

Before starting the lessons in this chapter, you should know how to navigate in IFS Applications. You also need to have completed the lessons in the introductory chapter as well as those in the Failure Modes and Effects Analysis chapter.

Chapter Length

The estimated time to complete this chapter is 3 hours and 30 minutes.

Target Audience

This chapter is designed primarily for Quality Management practitioners.

Analyses and Results

This chapter shows how to create analyses (i.e., definitions of test or inspection samples) based on the applicable control plan, and how to enter test or inspection results for these analyses. To provide a conceptual frame of reference, the chapter begins with an introductory lesson describing how analyses and results are used within IFS/Quality Management. The introductory lesson is complemented by a key lesson that outlines functionality common to entering test results from shop orders, production schedules, purchase order receipts, and inventory, which are the four options available in IFS/Quality Management. The remainder of the lessons illustrate each of these four options in greater detail, focusing on the same parts as the previous chapters.

Prerequisites

Before starting the lessons in this chapter, you should know how to navigate in IFS Applications. You also need to have completed the lessons in the introductory chapter as well as those in the Control Plans chapter.

Chapter Length

The estimated time to complete this chapter is 4 hours.

Target Audience

This chapter is designed primarily for Quality Management practitioners.

Statistical Process Control

This chapter shows how statistical process control (SPC) is used in IFS/Quality Management. The introductory lesson offers a detailed discussion of the basic principles underlying SPC, while the chapter's two key lessons outline how to create and apply control charts and capability indices studies, respectively. Again, the focus is on the same parts as in the previous chapters.

Prerequisites

Before starting the lessons in this chapter, you should know how to navigate in IFS Applications and complete the lessons in the introductory chapter. You also need to have completed the lessons in the Control Plans as well as Analyses and Results chapters.

Chapter Length

The estimated time to complete this chapter is 3 hours and 25 minutes.

Target Audience

This chapter is designed primarily for Quality Management practitioners.

Audit Management and Compliance Planning

This chapter shows how audit management and compliance planning is used in IFS Applications. The chapter's key lesson outlines how to create a compliance plan, create and connect an audit to the compliance plan and how to execute the audit itself.

Prerequisites

Before starting the lessons in this chapter, you should know how to navigate in IFS Applications.

Chapter Length

The estimated time to complete this chapter is 1 hour.

Target Audience

This chapter is designed primarily for Quality Management practitioners.

Non Conformance Report (NCR) and Corrective/Preventive Actions (CAPA)

This chapter shows how Non Conformance Report (NCR) and Corrective/Preventive Actions (CAPA) is used in IFS Applications. The chapter's key lesson outlines how to create a non conformance report, create and process a NCR correction action as well as create and process a corrective/preventive action.

Prerequisites

Before starting the lessons in this chapter, you should know how to navigate in IFS Applications.

Chapter Length

The estimated time to complete this chapter is 1 hour.

Target Audience

This chapter is designed primarily for Quality Management practitioners.

Basic Data and Requirements 

This chapter describes the basic data you need to set up so you can create FMEAs and control plans. This basic data is described in two separate lessons.

Prerequisites

Before starting the lessons in this chapter, you should know how to navigate in IFS Applications.

Chapter Length

The estimated time to complete this chapter is 1 hour.

Target Audience

This chapter is designed primarily for Quality Management practitioners.