This course describes how to handle a global solution within the call center application.
The estimated time to complete this course is 1 hour.
This course was designed primarily for call center personnel.
This chapter describes how to create a global solution. A global solution documents a case-independent problem and the resolution for it. A global solution can be created from a case or created in advance, independent of a case.
Before taking the lessons in this chapter, you should have entered basic data for call center.
The estimated time to complete this chapter is 1 hour.
This chapter was designed primarily for call center personnel.