Course Description for Manage Global Solution

This course describes how to handle a global solution within the call center application.

Course Length

The estimated time to complete this course is 1 hour.

Target Audience

This course was designed primarily for call center personnel.

Create Global Solution

This chapter describes how to create a global solution. A global solution documents a case-independent problem and the resolution for it. A global solution can be created from a case or created in advance, independent of a case.

Prerequisites

Before taking the lessons in this chapter, you should have entered basic data for call center.

Chapter Length

The estimated time to complete this chapter is 1 hour.

Target Audience

This chapter was designed primarily for call center personnel.