Below is a list of tips and tricks for the Define Call Center Basics course. Click one of the items below to see information that may be helpful to you as you take the course.
Use the Service Management.exe (SM.exe) to perform these exercises.
It is important that you work with your own data to maintain data integrity.
The Zoom feature provides an easy way to get to the basic data or setup data for a List of Values option, e.g., when you are in the Case Basic Data/Case Issue tab and you have selected a support key, and want to see the basic data for it, click Shift+F9 (or click the zoom item in the task bar) while the cursor is in the Support Key field, to open the Support Key window.