Undo Customer Order Delivery

Explanation

This is activity is used to undo a customer order delivery. There may be times when you want to undo a delivery made from a customer order, shipment or consolidated shipment.  This is not possible when an invoice is created.

Prerequisites

• There should be at least one customer order line with some quantity delivered.

• If an invoice has already been created, you will first have to cancel the invoice.

• Return material lines should not exist against the customer order line. If there are no returns or scraps performed for the return material line, you can remove the customer order line reference from the return material line to undo the customer order delivery.

• If multiple deliveries exist for the same customer order line and return material authorization is created against a specific debit invoice, still the system will allow to undo delivery for a delivery not included in that debit invoice given that no other return material lines exists without any debit invoice reference. Note, this does not apply to package parts.

System Effects

• As a result of this activity, the customer order status will be changed to Partially Delivered or Picked.

• If you undo delivery of a shipment that is closed, the shipment status will go to Complete.

Window

Undo Customer Order Delivery

Related Window Descriptions

Undo Customer Order Delivery

Procedure

Delivery Made from Customer Order:

1. In the upper part of the Undo Customer Order Delivery window, either populate or query for the customer order you want to undo delivery.

2. If you want to undo all lines, right-click and click on header and select Undo Delivery.

3. If you only want to undo a specific delivery, you can right-click on the specific line and undo the delivery.
   Note: Once a delivery note is created, you can only undo the total delivery for that specific delivery note. This means that you will have to right-click on the header to undo the delivery.

Delivery Made from Shipment:

1. If you have a shipment to be canceled, you could undo only the full shipment delivery. Individual customer order deliveries cannot be canceled.

Delivery Made from Consolidated Shipment:

1. If you have a consolidated shipment delivery, you should undo individual shipment deliveries.