Register Direct Returns

Explanation

This activity is used to register direct returns to the supplier. This can be, for example, if a customer order line exists that was directly delivered by an external supplier, and that material needs to be returned directly to the supplier.

Prerequisites

• An external supplier must have been entered in the Return to Supplier field in the RMA header.
• The RMA line should have been connected to a customer order line which was directly delivered by the return to supplier.
• The RMA line should be in the Released or Partially Received status.

System Effects

• The returned inventory quantity is updated in the RMA line.
• The returned quantity is updated in the customer order line to which the RMA line is connected.
• The purchase order receipt record of the purchase order pegged to the customer line is updated with a return record. That will be considered as returned for credit and the return will be reflected in the Received Not Yet Invoiced report.

Window

Return Material Authorization

Related Window Descriptions

Return Material Authorization

Procedure

1. Open the Return Material Authorization window.
2. Query for the required RMA line.
3. Right-click on the line and then click Register Direct Returns to Supplier.
4. Enter the new received quantity.
5. If there were several receipt records created for the respective purchase order (i.e. the delivery is done by registering the direct deliveries several times), you may match the sum of the returned inventory quantities per each receipt, to the new received quantity.
6. Click Apply to save the changes or OK to save and exit from the dialog box.