Define Site to Customer Supply Chain Parameters

Explanation

This activity is used to manage supply chain parameters, i.e., ship-via codes, routes, lead times, distance, expected shipping costs, shipment type and shipment location, for deliveries from internal sites within your corporation to external customers.

There are several work options from different views for the same object(s) when you work with supply chain parameters. You can chose from three different views:

• The overview window Site to Customer Supply Chain Parameters
• The matrix window Supply Chain Matrix for Site (the To External Customer tab)
• The matrix window Supply Chain Matrix for Customer (the From Supply Site tab).

The information in the overview window for the site-to-customer relations, is exactly the same as in the corresponding tabs in the matrixes, the only difference is the way the information is displayed. This means, that a parameter has to be updated in only one of the views. The matrix windows provide the ability to work with all relations for an object, i.e., from a focal point, from a single window.

When you enter the delivery mode (ship-via), the language chosen in the customer record determines which ship-via codes are available. You can enter a route ID per ship via code. The picking lead time and the external transport lead time are required parameters, while distance, expected additional cost and currency can be useful to define the sourcing feature. The shipment type and shipment location are useful parameters if you want to control the shipment process from this level of detail.

Both the overview window and the matrix windows are divided into two tables. In the upper table, you can view and enter general supply chain parameters. In the lower table, you can view or define exceptions for each general supply chain parameter defined in the upper table. The exceptions are defined on a supply chain part group level, which means the parameters are valid for all the inventory parts connected to the same supply chain part group.

Prerequisites

Required:

• The internal supply site must have been entered on the Site window.
• The external customer must have been entered in the Customer window.
• When working in the matrixes the focal point, i.e., the point of departure, in the header must have been connected to your user in the Sites per User tab.
• The ship-via code with the correct language code (the same as in the customer record), must have been entered on the Ship Via Codes window.

Optional:

• To trade between an internal supply site and an external customer in the system, the connections between the supply site and supplier should be established. Do this in the Purchase/Misc Supplier Info tab of the Supplier window. Also, a default ship-via code and delivery term must be specified for the document address in the supplier record, and for the delivery address in the customer record.
• The currency must have been activated in IFS/Application Services, on the Currency tab of the ISO Code Usage window. The expected additional cost requires that the currency is stated and activated.
• A route must have been defined in the Customer Order Route window.
• The shipment type must have been entered in the Sales Basic Data window.
• The shipment location must have been entered in the Inventory Locations window with a location type of Shipment on the current site.

Required when defining exceptions to the general parameters:

• The inventory parts that require supply chain parameters other than the general ones, must have been connected to a supply chain part group.

System Effects

As a result of this activity:

• Supply chain parameters are defined for deliveries from internal supply sites within your corporation to external customers.
• If the delivery address is marked as default in the customer record, the Default Address check box is selected.
• The first entry for a particular combination automatically becomes the default setting when shipping goods (the Default check box is selected). If you have more than one record for a specific combination, you can easily change the default record (and ship-via code), by right-clicking and clicking Set as Default ship-via, on the selected row.
• If a freight map ID and a zone ID has been specified manually, the Manually Assigned Zone check box will get selected. Even when an automatic assigning job is run, the manually entered values by the user will remain.
• If a picking lead time is entered, it will override the value entered in the delivering site.
• If a route is entered, it will override the route entered for the same ship-via code on the Customer/Address/Order Address Info tab.
• If both the route and forwarder (which is connected to the same route) exist on the supply chain matrix, it will override the forwarder value entered in the supply chain matrix without a route, site and customer. If the forwarder is mentioned on the supply chain matrix even though the route is not connected to the forwarder, it will override the forwarder value entered in the site and customer.
• If a shipment type and shipment location have been entered, these values overrule the shipment type and shipment location entered as default on the customer delivery address or the delivering site.

Window

Site to Customer Supply Chain Parameters
Supply Chain Matrix for Site
Supply Chain Matrix for Customer
Customer

Related Window Descriptions

Site to Customer Supply Chain Parameters
Supply Chain Matrix for Site
Supply Chain Matrix for Site/To External Customer
Supply Chain Matrix for Customer
Supply Chain Matrix for Customer/From Supply Site
Customer
Customer/Address/Order Address Info

Procedure

Select one of the procedures from, A 1, A 2 or A 3. Then, continue to procedure B for defining exceptions.

A 1. Establishing a relation in the Site to Customer Supply Chain Parameters window

1. Open the Site to Customer Supply Chain Parameters window.
2. Create a new record.
3. Enter the internal supply site, either by entering the short code or by using the List of Values.
4. Enter the external customer, either by entering the short code or by using the List of Values. The name of the customer appears automatically.
5. Enter the delivery address, either by entering the short code or by using the List of Values.
6. Enter the delivery mode in the ship-via field either by entering the short code or by using the List of Values. The description appears automatically.
7. If a route is entered, it will override the route entered in the Customer/Address/Order Address Info tab.
8. Specify the picking lead time and the external transport lead time in calendar days. The entry must be defined by integers.
9. If required, enter a shipment type and shipment location to be used in the shipment process.
10. If you want to assign a freight zone manually, select a freight map ID from the List of Values. Then select an appropriate Zone ID from the List of Values.
11. Save your entry.

The following parameters can be useful to define the sourcing feature:

• Enter the distance between the internal supply site and the external customer address. Any unit of measure can be used.
• Enter an expected additional cost for shipping the parts by using the specified delivery mode. When you enter an expected additional cost you also need to specify the currency.

A 2. Establishing the relation in the Supply Chain Matrix for Site window, the To External Customer tab.

1. Open the Supply Chain Matrix for Site window.
2. Populate or query for the internal supply site.
3. Click the To External Customer tab and create a new record.
4. Enter the external customer, either by entering the short code or by using the List of Values. The name of the customer appears automatically.
5. Enter the delivery address, either by entering the short code or by using the List of Values.
6. Enter the delivery mode in the ship-via field, either by entering the short code or by using the List of Values. The description appears automatically.
7. If a route is entered, it will override the route entered in the Customer/Address/Order Address Info tab.
8. Specify the picking lead time and the external transport lead time in calendar days. The entry must be defined by integers.
9. If required, enter a shipment type and shipment location to be used in the shipment process.
10. If you want to assign a freight zone manually, select a freight map ID from the List of Values. Then select an appropriate Zone ID from the List of Values.
11. Save your entry.

The following parameters can be useful to define the sourcing feature:

• Enter the distance between the internal supply site and the external customer address. Any unit of measure can be used.
• Enter an expected additional cost for shipping the parts by using the specified delivery mode. When you enter an expected additional cost you also need to specify the currency.

A 3. Establishing the relation in the Supply Chain Matrix for Customer, the From Supply Site tab.

1. Open the Supply Chain Matrix for Customer window from the Navigator and populate or query for the external customer. Or, on the Address/Order Address Info sub tab of the Customer window, right-click and then click Supply Chain Matrix for Customer.
2. If the customer has several address identities containing the address type Delivery, it is important to select the address for which you will define supply chain parameters. Select the address from the To External Customer list. If the selected address is the default delivery address in the customer record, the Default Address check box is selected.
3. Click the From Supply Site tab and create a new record.
4. Enter the internal supply site, either by entering the short code or by using the List of Values.
5. Enter the delivery mode in the ship-via field either by entering the short code or by using the List of Values. The description appears automatically.
6. If a route is entered, it will override the route entered in the Customer/Address/Order Address Info tab.
7. Specify the picking lead time and the external transport lead time in calendar days. The entry must be defined by integers.
8. If required, enter a shipment type and shipment location to be used in the shipment process.
9. If you want to assign a freight zone manually, select a zone map ID from the List of Values. Then select an appropriate Zone ID from the List of Values.
10. Save your entry.

The following parameters can be useful to define the sourcing feature:

• Enter the distance between the external customer address and the internal supply site. Any unit of measure can be used.
• Enter an expected additional cost for shipping the parts by using the specified delivery mode. When you enter an expected additional cost you also need to specify the currency.

B. Defining exceptions to the general supply chain parameters

1. Select one of the alternatives listed below:

• Open the Site to Customer Supply Chain Parameters window.
• Open the Supply Chain Matrix for Site window and populate or query for the internal supply site. Click the To External Customer tab.
• Open the Supply Chain Matrix for Customer window from the Navigator and populate or query for the external customer. If the customer has several address identities containing the address type Delivery, it is important to select the address for which you will define supply chain parameters. Or, on the Address/Order Address Info sub tab of the Customer window, right-click and then click Supply Chain Matrix for Customer.

2. Select the entry in the upper table for which you need to enter exceptions.
3. Click in the lower table and create a new record.
4. Enter the supply chain part group, either by entering the short code or by using the List of Values. The description appears automatically.
5. Enter the delivery mode in the ship via field either by entering the short code or by using the List of Values. The description appears automatically.
6. If a route is entered, it will override the route entered in the Customer/Address/Order Address Info tab.
7. Specify the picking lead time and the external transport lead time in calendar days. The entry must be defined by integers.
8. If required, enter a shipment type to be used in the shipment process. Note that a shipment location can entered as an exception.
9. Save your entry.

The following parameters can be useful to define the sourcing feature:

• Enter the distance between the external customer address and the internal supply site. Any unit of measure can be used.
• Enter an expected additional cost for shipping the parts by using the specified delivery mode. When you enter an expected additional cost you also need to specify the currency.