If the automatic schedule release process is not successful, users can view the details of the merged schedule, including individual releases that could not be moved into a customer order, in Customer Schedule Merged Line.
A number of exceptions can occur during release process. If any problems occur during the process, the status for the schedule is set to Release Exception. Error messages relating to the exception are written during the release process and can be viewed by the user for schedules at this status. Each record in the merged schedule view has status either In progress or Released.
The released line can have two statuses: In Release and Not In Release. The In Release status means that the release was successfully run, while the Not In Release status means that the order line is removed from the customer order or that he release did not succeed. The release can fail either because the order line already is picked/delivered or for other reasons indicated by the customer order.
Users can attempt to re-convert any individual Exception releases to Customer Order releases. This attempts to convert unreleased schedule lines into customer orders. If still not successful, users must take action manually. Users are able to access the customer order form for the correct order to manually create or update release records. Users can manually remove the merged record from the release to allow future processing with the next cycle of releases. The manual function is found under the Operations menu.
To solve this, the user can use the two options at the Operations menu in the lower part of the window. Rerun Release… makes it possible to execute the release process one more time, while the Remove from Release… option deletes the line from the schedule.
The customer schedule has been run through the release process and has failed to pass it.
If the rerun is successful, the schedule line will be released, either manually or automatically and converted into a customer order line. If the rerun fails, it is possible to remove the schedule line and manually correct the customer order.