Service Contract/Services

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Usage

Use this tab to define service lines (i.e., work types the customer is entitled to) for the objects covered by the service contract. The tab is divided into 2 sections. On the left you have a tree navigator where you can view the content of the service contract in a graphical format. It consists of the following nodes:

On the right of the tab you have the detailed view per service line where you can enter information related to:

For the description of each tab in the window, follow the appropriate link: Objects, Execution, Periodic Prices, SLA.

Activity Diagrams

Define Services

Activities

Enter Maintenance Service Line
Revaluate Periodic Price