Enter Root Cause Information

Explanation

This activity is used to define or edit root causes. When creating a non conformance report (NCR), a root cause is associated with the non conformance or potential non conformance. For example lack of training, defective raw material, defective equipment, etc.

Prerequisites

N/A

System Effects

As a result of this activity, new root causes are defined or existing ones are modified.

Window

Basic Data for NCR

Related Window Descriptions

Basic Data for NCR/Root Cause
Basic Data Translation

Procedure

1. Click the Root Cause tab in the Non Conformance Report Basic Data window.
2. Create a new record.
3. In the Root Cause ID column, enter a short code for the root cause. Entering a value in this field is mandatory and once saved, this value cannot be edited.
4. In the Description column, enter a description of the root cause.
5. In the Notes column, enter a note regarding the root cause. Entering a value in this field is optional.
6. Save when complete.

Optional step (remember to save your entries):

A root cause record can be set as obsolete so that it cannot be used in new non conformance reports. Setting a root cause record to obsolete will not affect any existing use of it.

7. To set a root cause record to obsolete, select the Obsolete check box for the required record.
8. Save when complete.

Note: You can translate the description into different languages using the basic data translation functionality. Select a record, right-click and then click Translation. In the Basic Data Translation window, enter descriptions per language.