Enter Cancellation Reasons
Explanation
This activity is used to enter reasons why an order or order line is cancelled. This
mandatory task is to be performed by a system administrator or equivalent person.
Cancellation reasons allow you to analyze why orders or order lines have been
cancelled. For example, if cancellations are initiated by the customer, supplier
or your own company. You can also specify in which business objects a particular
cancellation reason is used. Additionally, you may use cancellation reason as selection
criteria when removing old records from the database.
Once saved, the cancellation reason ID cannot be modified, but you can modify
the description.
Prerequisites
This activity has no prerequisites.
System Effects
As a result of this activity:
- A cancellation reason is entered and can be used when
canceling orders, order lines, RMAs, or RMA lines.
- Cancelled orders and order lines can be analyzed.
- Cleanup of customer orders can be selected based on cancellation reason.
Window
Cancellation Reasons
Related Window Descriptions
Cancellation Reasons
Procedure
To perform this activity, follow these steps:
- Open the
Cancellation
Reasons window.
- Create a new record or search for an existing one.
- In the Cancellation Reason field, create a new record or search for
an existing cancellation reason.
- In the Cancellation Description field, enter or edit the full description.
- Optionally, select the Blocked for Use check box if you want to block the usage
of a particular cancellation reason.
- In the Used By field select the
applicable business objects from used by list.
- Save the changes.