Define Priority

Explanation

Use this activity to enter information about a case priority that will be used when reporting a case. The priority of a case is used to classify the case internally (e.g., High, Normal, Low). This enables you to prioritize the cases of the same case severity.  

Prerequisites

There are no prerequisites.

System Effects

The levels of priority defined here can be used when entering information about cases in the Case window.

Window

Case Basic Data

Related Window Descriptions

Case Basic Data
 Case Basic Data/Case Priority

Procedure

  1. Open the Case Basic Data window, and click the Priority tab.
  2. Create a record (F5).
  3. In the Priority field, enter an ID of a priority.
  4. In the Weight field, enter a number to determine the importance of cases corresponding to that value. For example, you can enter 1 for the  most important, 2 for the next, etc.
  5. In the Description field, enter a description for the priority.
  6. To specify a default priority for the cases, select the Default check box. Alternatively, once the records have been saved, right-click on a record and then click Set/Unset Default to set the selected priority as the default; thereby discarding any other default setting. 
  7. To specify the order in which the priority should appear in a List of Values, enter a number greater than zero in the LOV Order field. 
  8. Save the record (F12).