Rollback Complete Direct Debiting/Customer Repayment Payment

Explanation

The Rollback Complete Direct Debiting/Customer Repayment Payment activity is used to delete an entire customer payment when the payment is incorrect. All invoices and payments on account that were included in the payment are set as unpaid and a voucher is created in the hold table in Accounting Rules. The voucher contains postings that reverses the postings on the original voucher.

Prerequisites

The payment must exist.

System Effects

As a result of the Create Complete Direct Debiting Rollback, all invoices and payments on account that were included in the payment are set as unpaid. A voucher with postings that reverses the postings on the original voucher is created into the hold table in Accounting Rules.

Window

Customer Payment Rollback

Related Window Descriptions

Customer Payment Rollback

Procedure

To Create Complete Direct Debiting Rollback:

1. Select Customer Payment Rollback. Use the Query or Populate function to find the payment or payments you want to work on.
2. Select the payment. You can select only one at a time
3. Select the Rollback Complete Payment operation.
4. If you choose Rollback Complete Payment, Rollback Complete dialog box is shown with the fields Voucher Date, Period, User group, and Voucher Type. Check the voucher date and change it if necessary, then select OK. You can cancel the function here by selecting Cancel. If you do so, Customer Payment Rollback is redisplayed. After you have saved, Message is shown with details of Payment Series, Payment ID, Voucher Type, Accounting Year, and Voucher No. When you are satisfied with the details, select OK. The payment now has the status Complete Rollback, and a further payment is generated automatically for automatic posting with the status Rollback. Also, an adjustment voucher for the payment is generated.