Cancel Customer Payment Order

Explanation

The Cancel Customer Payment Order activity is used for deletion of payment orders. The deletion does not create any file with output data to the payment institutes. This means that the transfer of funds from the payment institute from various customers will proceed according to previous payment order instructions. Change of payment instructions to the payment institute must be carried out manually.

Prerequisites

This activity requires that all remaining invoices included in actual Order ID are cancelled. Check Customer Payment Order Details for status of the invoices.

System Effects

As a result of this entry, the direct debiting order is cancelled. Included invoices can be included again in a new direct debiting order after removal from the associated direct debiting order. Cancellation of payment instructions according to direct debiting order per file or other media to the payment institute must be carried out manually.

Window

Customer Payment Orders

Related Window Descriptions

Customer Payment Orders

Procedure

To Cancel Direct Debiting Order:

  1. Open the Customer Payment Orders window and Query or Populate for the actual payment order.
  2. Click Remove and Save.