Dispatch Asset and Close Maintenance Visit

General

This process handles the dispatching/returning of an asset back to the operator and conclusion of the heavy maintenance visit. Concluding the maintenance visit allows:

• Service providers to report back to operators on work that has been performed against the asset during the visit.
• Service providers to create, review and deliver release documentation.
• Customers or operators to review the completed work package before returning the asset back to service.

Complete Maintenance Visit

On completion of all work orders against a work package, service providers often have a large number of documentation records specific to the activities performed during the visit that need to be updated and maintained. These include recording the:

• Replacement, exchange and removal of serials from the structure.
• Modifications, AD (airworthiness directives), SB (service bulletins) that have been embodied and completed.
• Asset usage recorded due to maintenance activities, for example, ground runs and taxi runs.

Once this information has been successfully recorded, sign off can be done on the maintenance order for the visit, release to service certifications can be generated and all transactions transferred to history.

Once the operator is satisfied with the details provided by the service provider, the asset is transferred back to the operator. This can include changes to:

• Shipment (if the asset was receipted into Inventory).
• Owner details.
• Location.
• Part access.

Conclude Maintenance Visit

Often included in this process of concluding a visit are aspects of:

• Lessons learnt reviews, both internal facing and external facing. The objective of these reviews, immaterial of the type, is to ensure that aspects which could be improved is discussed and documented and that corrective action plans are initiated.
  • For a service provider, the lessons learnt review would include aspects of:
    • Reliability analysis
    • Cost analysis, including earned value
    • Duration and time spent against the various activities
    • Turnaround time
    • Non routine and emergent work trends
    • Etc.

To support these type of reviews, historical records can be analyzed and reviewed.

• Service order conclusion and transfer of transactions to generate the required invoices etc.