Support Organization Basic Data/Queue

[To Define Call Center Basics

Usage

Use this tab to enter and view information on the support queue where the cases should be placed. One or more support queues are defined per support organization. Cases can be assigned to support queues when no assignee has been assigned (yet) to work with the case. Queues can be used to separate different kinds of cases.

Activity Diagrams

Define Support Organization Basic Data

Activities

Define Queue