Close Task
Explanation
This activity is used to close the task. After the task
has been investigated
and the work on the task has been completed, it can be closed.
Prerequisites
The task must be in the Complete or Open status.
System Effects
As a result of this activity, the task will be closed.
When the AUTO_COM_TASK_CASE system parameter is set to True, the
case is set to Completed automatically when all the tasks on the case are
completed or closed.
Window
Task
Related Window Descriptions
Task
Close Task
Procedure
- Open the
Task window.
- Select the relevant case, right-click and then click Close.
The Close Task dialog box opens.
- In the Completion field, enter the appropriate completion code
before the status is changed.
- In the Task Work Folder field, enter the suitable work folder.
- In the Contact Notes Message field, enter the message for the
contact, if necessary.
- Save the record.