Approve Support Agreement

Explanation

This activity is used to approve a support agreement. A support agreement is valid only after it has been approved. An approved support agreement can be temporarily blocked. Messages will appear if a case is based on a customer with non-approved or blocked support agreements. 

Prerequisites

To perform this activity, a support agreement must have been created with relevant details in the Support Agreement window.

System Effects

• The support agreement will be valid within a defined period
• When a customer with one or more approved support agreements registers a case, an agreement will be attached to the case.
• The customer will receive support according to the agreed support levels in the attached agreement.

Window

Support Agreement

Related Window Descriptions

Support Agreement

Procedure

1. Open the Support Agreement window and query for the relevant record.
2. Right-click and then click Approve. The Set Expire Date dialog box opens.
3. Enter a date in the Expire Date field and click OK.
4. Optionally, select the Blocked check box to temporarily block approval.
5. To remove an approval, right-click and then click Remove Approval.
6. Save your changes.(F12)